FAQs

Rod End Bearings FAQs

 

Frequently Asked Questions about Rod End Bearings & MRO Solutions

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At Rod End Bearings, we know choosing the right MRO supplier and engineering partner is critical to keeping your business moving Our FAQ page is designed to give you quick answers to the most common questions about our products, service, delivery options and industry expertise. Whether you want to know more about our 24/7 availability, how we source specialist and hard-to-find parts, or the benefits of working with a trusted supplier of premium MRO brands, you’ll find the answers here. If you need further support, our team is always ready to help.

https://rodendbearing.co.uk/contact/

Products & Inventory

• What products do you stock?

1. we provide a vast selection of industrial components, including, Ball Joints, Clevises, Clevis Pins, Gaiter Seal Spacers, Rod Ends, and Spherical Bearings sourced from premium MRO brands with extensive inventory ready for fast delivery.

• can you source specialist hard-to-find parts?

1. short answer is yes. Thanks to our extensive supplier network and industry partnership, Rod End Bearings can source a wide range of specialist and hard-to-find parts. While availability cannot be guaranteed in every case, our team will always go the extra mile to track down the exact parts you need. Simply contact us to see how we can help.

• How do I know which product is right for my application?

We endeavour to include as much information as we can across all of our online listening to enable you to be able to make an informed decision on the products needed for your applications. If, however, you require any additional support, our team are available to discuss any products with you and make suggestions based on any information you can provide regarding your application. Contact our sales team on 01952 676925.

• Do you supply premium MRO brands?

1. Rod End Bearings supplies a full range of MRO products from leading global brands, including budget-friendly, mid-range, and premium options. This gives you the flexibility to choose the right solution for your application and budget, while ensuring quality and reliability across every product range.

Ordering & Accounts

• Do I need an account to place an order?

1. We offer a secure guest checkout on our website, if you prefer not to create an account. We do however recommend that you create an account for any future purchases, as this will enable you to access your order history as well as exclusive deals. We also offer a credit account option, which you can apply for here https://rodendbearing.co.uk/contact/

• How do I register for a trade account?

1. If you are interested in applying for a credit account, you can click hear and fill in the requited details. Once your application has been received, our team will review your application and be in contact with you to confirm whether you have been successful.

• Can I place recurring or scheduled orders?

1. If you would like to enquire about placing recurring or scheduled orders, then please contact our sales team directly on 01952 676925.

Delivery & Logistics

• What are the Rod End Bearings opening hours?

1. Rod End Bearings is available 24 hours a day, 7 days a week, 365 days a year. Whether you need urgent support during a breakdown or routine assistance, our team is always on hand to help. Simply contact us anytime, and we’ll ensure you get the support you need without delay

• What delivery options does Rod End Bearings offer?

1. Rod End Bearings provides a wide range of reliable delivery options to suit your needs. Across the UK mainland, we offer same-day courier services, as well as next day and 48-hour delivery through trusted providers including royal mail, DPD, and pallet couriers. Options include:

• UK Mainland Same-Day Courier
• 24hr Royal Mail
• 48hr Royal Mail
• 2nd Class Royal Mail
• 24hr DPD Courier
• 48hr DPD Courier
• 24hr Pallet Courier
• 48hr Pallet Courier

We also offer international delivery for customers worldwide. Please contact us for details on international shipping options and restrictions.

• Do you offer same-day or next-day delivery?

1. Where required we can offer same-day or next day delivery. This subject to stock availability and location. If this service is required, then please contact our sales team on 01952 676925.

• Can I track my order?

1. If order tracking is required, then please contact our sales team on 01952 676925 and they will endeavour to provide any tracking information.

• Do you deliver nationwide and internationally?

1. Rod End Bearings offers a next day delivery service to the UK mainland, Ireland and parts of near-Europe. We offer reliable international delivery to customers worldwide*, with the flexibility for account holders to ship orders to an alternative address than where your invoice is sent to. Please contact us for tailored shipping quotes. *Some restrictions apply.

Pricing & Payments

• What payment methods do you accept?

1. Purchases made through the website can be paid for by credit and debit cards via Tyl, which is a fully approved and secure method of payment from NatWest. Alternatively, if you have a PayPal account, then you can make a secure payment via your account. Customers who enjoy an approved account status, will benefit from a 30-day credit payment and can settle their invoices by cheque or, preferably, by bank transfer.

• Do you offer credit accounts?

1. Short answer is yes; we do. If you are interested in applying for a credit account, you can click the following link and fill in the required details. once your application has been received, our team will review your application and be in contact with you to confirm whether your application has been successful.

• Can I get bulk order discounts?

1. In some circumstances we can offer bulk orders discounts. Please contact our sales team for any bulk order requests 01952 676925.

• How do I request a quotation?

1. If you require a quotation, then you can fill in our contact form [link] with as much detail as possible and our team will respond to you promptly. Alternatively, please contact our sales team directly on [phone] to discuss your requirements.

Technical Support & Service

• Do you provide engineering support or product advice?

1. Yes. Our experienced team are available to discuss any products or solutions with you and make suggestions based on any information you can provide regarding your applications. If you would like to discuss any products or services, you can fill out a contact form here or contact our sales team directly on 01952 676925.

• What repair and refurbishment services do you offer?

1. We offer a range of Machining & Fabrication services in order to assist within any breakdown or maintenance issues you may have. For full details of these services, please follow the link https://rodendbearing.co.uk/contact/

• Can you help with on-site maintenance or breakdowns?

1. Rod End Bearings provide a rang of on-site maintenance & breakdown services. You can view the full details of our Maintenance & support services here https://rodendbearing.co.uk/contact/

Sustainability & Compliance

• Are your products compliant with industry standards?

1. Rod End Bearings only sources from reputable suppliers who are able to provide evidence of their products compliance with industry standards. These standards must be applicable to international standards. So our customers can be confident in their quality, no matter where in the world they operate.

• Which accreditations do you hold?

1. Rod End Bearings has worked tirelessly to acquire and retain various accreditations which enable us to provide the best products and services for our customers and to be a trusted MRO supply.

• How do your sustainability goals benefit customers?

1. We have worked to develop a full sustainability plan in accordance with ISO14001.

Returns & Warranty

• What is your return policy?

1. Our return policy states that items may only be returned within 30 days of purchasing.

• How do I return a defective item?

1. If an item, you have received is defective then you can arrange to return it to us for a full refund or exchange for the same item.

• Are the products covered by a manufactures warranty?

1. All products sold by Rod End Bearings are subject to a manufacturer’s warranty. This warranty will differ depending on the product and the manufacturer. For full details of the warranty of items purchased with Rod End Bearing, please contact us with the full details either via our contact form or call us on 01952 676925.

• Do you offer replacements or repairs for faulty items?

1. If you have received an item which is faulty, then please contact us on 01952 676925 to discuss any replacements or repairs. This is subject to manufacturer’s warranty.

Specialist Solutions

• Do you offer MRO vending and inventory management?

1. Yes, Rod End Bearing offer a range of MRO vending solutions tailored to the requirements of your business.

• Can you support multi-site or multinational companies?

1. Our team are experienced in offering support to multi-site and multinational companies. For any enquiries, please contact our sales team on 01952 676925

• How does being a member of IADA, NMBS, and ONE benefit me as a customer?

1. Being a member of IADA, NMBS and ONE means we can offer customers greater value through access to leading supplier networks, competitive pricing and reliable nationwide and European support. These memberships strengthen our ability to deliver quality products, expert service and tailored solutions.

• Do you provide tailored solutions for specific industries (e.g., food & beverage, aerospace, automotive)?

1. Yes, we provide tailored solutions for a wide range of industries including food & beverage, aerospace, automotive, power generation and more. Each sector has unique challenges, and our expertise allows us to deliver customised products and services that improve efficiency, reliability, and compliance. Explore our industry solutions by visiting the relevant sector pages through our website menu.